Automating your Incident Response Processes

Automating your Incident Response Processes

If you are an MSP or organization that manages a service desk, you know how important prompt incident response is. It’s absolutely essential to make sure you both respond to customers in a timely fashion and also gather as much information as possible about the incident. These two goals are often at odds with each other! Learn how software automation can make your incident response process more efficient!

Multi-Tasking, isn't.

Multi-Tasking, isn't.

The psychological research is clear - you can’t really multi-task. What you’re really doing is switching between single tasks very quickly. This “context-switching” hurts productivity and increases your chances of making a mistake. Here’s how you can work more efficiently through your daily tasks…